Join Our Team!​

AEA brings together resourceful, intelligent visionaries who want to change the world of food and agriculture.

We are a united group of inspired, optimistic idealists, unwavering in pursuit of our shared vision. We demonstrate genuine care for the farmers we work with, the soil they tend, the food grown on that soil, and the health of all who consume it.  ​

Our team carries a must-do passion for creativity and problem-solving. We look for a unique mix of humility, genius, hard work, and a sense of humor. We love to work hard. And to laugh.

Life is short. We create a positive impact now. Want to join us?

Full-Time Customer Care Operations Specialist

Bloomington, IN

We believe in the power of outstanding customer experience: a great customer experience enables a company to thrive.

 

We want our customers to have a remarkably positive experience with our company, from their first impression to their full adoption of our proven Regenerative Agriculture programs and products. We believe in making a critical difference in modern agriculture by supporting one happy and successful farmer at a time. 

 

We believe that empowering growers and creating delightfully human customer experiences at every touchpoint will lead to great personal and professional gains for our customers, our company, and our team.

 

We believe that, in a world of increasing automation and digitization, the best customer experiences create authentic human connection and support. We seek a team member who enjoys engaging with people, learning about their challenges, and going the extra mile to help deliver value in a way that aligns with AEA values to ensure prompt and delightful service at every turn. See our values here: www.advancingecoag.com/about.

 

We believe that, in order to consistently deliver the best possible products and services, we must take care of our team by investing in their personal and professional development, having fun while working hard, and fostering a positive team environment so that we can grow our business and the businesses of our customers. 

 

POSITION DESCRIPTION

 

We seek a hands-on, collaborative, empathetic, and strategic Customer Care Operations Specialist. The candidate best suited for this position is a proactive self-starter, diligent worker, and resourceful individual with a foundation in customer experience. Background and knowledge of botanical science or agronomy are strongly preferred to join the expanding team at AEA. It is important that the person who fills this role aligns with our approach, is mission-driven, and possesses the capacity to quickly familiarize themselves with AEA products and services. 

 

Responsibilities:

 

  • Work to consistently provide outstanding customer experiences when handling customer communications, driven by a strong ability to proactively and reactively address customer concerns with efficacy, empathy, and patience. 

  • Attend to inbound and outbound communication through multiple channels to connect with current and potential customers.

  • Satisfy customer queries and requests directly or route the customer to the correct data, information, or sales team member. 

  • Become an effective and proficient agent with our helpdesk and both our online and phone ordering processes.

  • Screen, schedule, and hand-off target customers to consultant team members for a more customized consultation experience.

  • Track orders and shipments through fulfillment and instigate follow up in order to gauge customer satisfaction.

  • Coordinate with other departments and team members to document and resolve issues, and seek remedies to both emergent and persistent problems.

  • Discharge other duties as assigned.

 

Requirements:

 

  • Be an authentic, empathetic, open-minded, tactful, and professional person who genuinely enjoys creating rapport with others and who finds satisfaction in the power of human connection.

  • Demonstrate excellent written and verbal communication skills with the ability to effectively deal with escalated company needs.

  • Possess the ability to identify and bridge communication gaps. 

  • Possess a bachelor’s degree or equivalent experience.

  • Have 3-5 years in customer success, customer experience, customer care, customer service and/or account management.

  • Demonstrate a high degree of competency with technology and a solid working knowledge of standard business software like G Suite and Office Suite. 

  • Possess the ability to work well in and across teams, as a collaborator and hands-on contributor.

  • Be agile with systems and process thinking.

 

Preferred Skills and Qualities:

 

  • Customer service training or certifications

  • Working knowledge of online scheduling applications and helpdesk tools, especially Ring Central and Zendesk, or similar

  • Active interest in and willingness to gain/further agronomic knowledge as it relates to regenerative agriculture

  • Experience with customer relationship management (CRM) software, like Salesforce, and  business phone system software, like Ring Central, or similar 

  • Familiarity with tenets of non-violent communication 

  • Ability to maintain efficacy and comfort in a fast-paced environment

  • Find that critical thinking and problem-solving are exciting to you

  • Enjoy and thrive in working both independently and in team settings

 

To Apply:

Send a cover letter—please, no templates, because we want to know WHY you think this position with AEA is the perfect fit for you! This doesn’t need to be lengthy, but it does need to convey your authenticity in a meaningful way.

  • Include CV/Resume and desired salary range.

  • Provide three professional references and three personal references.

  • Find and send a funny .gif speaking to job interviews, your personality, or agriculture. This is a fun way to sort through spam submissions and get to you, the human being.

  • Submit all materials via email to Eric Girdler, Chief Operations Officer, at hr@advancingecoag.com.

  • This position will remain open until filled, but the top priority will be given to candidates who apply on or before March 20, 2020.

 

Candidates who do not fulfill the above application requirements will not receive consideration.

 

This position is full-time, 40-hours per week, and includes health benefits. It will be based in Bloomington, Indiana.

Field Technician Position

Job Summary

 

The Field Technician works closely with consultants, managing and building the customer base while gaining the experience needed to become an AEA Soil and Plant Health Consultant. 

Job Objectives:

  • Learn regenerative agronomy consulting skills while assisting experienced AEA consultants 

  • Build client success in partnership with consultant team

  • Write nutritional programs and other documents for clients, working from consultant notes

  • Customer communications and screening calls to enhance fluidity of primary consultants workload

  • Address customer questions 

  • Improve customer retention

  • Be prepared  to manage and maintain a significant customer base by the end of the first year
     

Job Duties:

  • Create and manage extraordinary customer relationships for assigned territory

  • Regularly identify and evaluate customer needs through on-site visits

  • Collect, organize, and analyze customer agronomic data

  • Consistently promote the most impactful products and services to new and existing customers

  • Maintain excellent records

  • Organize and conduct field trials

  • Help organize presentations, demonstrations, trainings, field days, and farm walks

  • Communicate effectively (both in writing and orally) with current and potential customers

  • Stay informed about industry and company developments

  • Properly manage administrative duties 

  • Solicit references and success stories for promotional purposes

  • Represent AEA at trade shows and conferences

  • Perform other related duties for the company, as needed
     

Skills/Qualifications:

  • Computer savvy

  • Highly energized, yet grounded and wise

  • Hungry to succeed

  • Optimistic

  • Determined, persistent, persevering

  • Self-starter

  • Natural sales ability

  • Willingness to relocate, if necessary

  • Willingness to travel very frequently

  • Team player

  • Openness to learning new ideas

  • Outstanding communication skills

 

 

We are looking for the right people to join our team and would love to consider

working with you!

 

Sales Agronomy Consultant

Central Indiana

Job Summary

 

Advancing Eco Agriculture is a rapidly growing specialty plant nutrition and regenerative agriculture  consulting company. We are looking for sales agronomy consultants. 

 

AEA  has a highly collaborative and supportive work environment and works to build the potential and success of its employees. Because no other position will have sufficiently primed a candidate for the exact working needs of an AEA sales consultant, we understand that every employee will need training in some area, and are here to make sure you get it.  Read about our company values and Five Why’s here. If you have the drive, and share the commitment to our mission, then let’s talk.

Key Responsibilities of Sales/Agronomy Consultant:

  • Build new client relationships

  • Manage existing client relationships

  • Reach personal sales goals to help reach team and company sales goals

  • Constantly evaluate customer needs and build productive long-lasting relationships

  • Consistently touch base with customers and provide ongoing education

  • Interpret multiple types of soil, plant sap, and water quality analysis to identify specific nutritional needs and opportunities coming from the field

  • Create agronomic recommendations and product application guidelines

  • Work to develop forecasting and sales planning for the region

  • Meet team and personal engagement and sales targets

  • Manage sales data collection and reporting using Salesforce

  • Be accountable and engage with Salesforce platform

  • Work with other department heads to build an exceptional customer experience

  • Develop a collaborative team culture with remotely located team members

  • Research accounts and follow through on sales leads

  • Attend meetings, sales events, and training to keep abreast of the latest developments

  • Provide crop scouting and in-field support, as needed, to maintain key accounts

  • Manage personal time and energy consciously and intentionally

  • Constantly solicit customer feedback and testimonials

  • Lead the resolution of customers complaints

  • Follow credit policies and help manage risk

  • Other roles and responsibilities will be defined as the position develops
     

Key Requirements for Sales Agronomist:

  • Proven track record of building sales

  • Strong agronomic background, with experience in plant nutrition, soil science or other agriculture-related science—technical understanding of plant nutrition is essential

  • Bachelor’s degree in Ag related discipline, or significant experience in Ag industry

  • Possess or willing to obtain CCA certification

  • Tech savvy: must have a high-level working knowledge of basic digital platforms

  • Ability to work independently with minimal supervision

  • Willingness to travel often with intense seasonal hours

  • Intimate knowledge of agriculture production practices, with knowledge of fruit and vegetable crops a big plus (required in CA, OR, WA, FL & NY)

  • Alignment with the company's mission and values
     

Key Competencies:

  • Highly communicative and collaborative

  • Exceptional presentation and pitching skills

  • Strong desire for continuous improvement and self-development

  • Persuasiveness

  • Highly organized

  • Good self-management of energy and time

  • Entrepreneurial spirit

  • Team oriented

  • Education and relationship-based selling

  • Salesforce experience

 

We are looking for the right people to join our team and would love to consider

working with you!